Terms, Conditions & Warranty

The best water swimming experience of any pool sanitiser.

Australian Business Number (ABN) 85 096 320 482

Shipping and Delivery Policy

We deliver products Australia wide using Australia Post. Shipping costs are flat rate for each product as marked next to “Shipping” under the product price, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Enviroswim.com ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us sales@enviroswim.com to enquire about a special order.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

Customer Service Policy

Enviroswim.com is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.

Privacy Policy

Enviroswim.com is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Enviroswim.com uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Enviroswim.com only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Enviroswim.com your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@enviroswim.com

Warranty

Watertech/Enviroswim ---- Residential Pools in Australia 

Watertech Services International (WSI) warrants the Enviroswim System installed on private, residential swimming pools within Australia to be free from defects in material or workmanship, under normal use and service for two years from the date of the initial system installation, provided it is installed in accordance with the WSI instructions and specifications provided with the product. If written proof of the date of the initial installation is not provided to WSI, the manufacture date code on the electronics unit will be the sole determinant of the date of the initial installation.

If a product is defective, in workmanship or materials and is removed and returned freight prepaid within two (2) years after the date of the initial system installation, WSI will, at its option, either repair or replace the defective product and return it freight prepaid. 

Watertech/Enviroswim ---- Commercial Pools in Australia

Watertech Services International (WSI) warrants the Enviroswim System installed on commercial or any non-private single family residential swimming pools within the Australia to be free from defects in material or workmanship, under normal use and service for one year from the date of the initial system installation, provided it is installed in accordance with the WSI instructions and specifications provided with the product. If written proof of the date of the initial installation is not provided to WSI, the manufacture date code on the electronics unit will be the sole determinant of the date of the initial installation.

If a product is defective, in workmanship or materials and is removed and returned freight prepaid within one (1) year after the date of the initial system installation, WSI will, at its option, either repair or replace the defective product and return it freight prepaid.

Watertech/Enviroswim ---- Replacement Parts Any Pools in Australia

Watertech Services International (WSI) warrants any replacement parts to be free from defects in material or workmanship, under normal use and service for one year from the date of the initial system installation, provided it is installed in accordance with the WSI instructions and specifications provided with the product. If written proof of the date of the initial installation is not provided to WSI, the manufacture date code on the electronics unit will be the sole determinant of the date of the initial installation.

If a product is defective, in workmanship or materials and is removed and returned freight prepaid within one (1) year after the date of the initial system installation, WSI will, at its option, either repair or replace the defective product and return it freight prepaid.

Warranty Exclusions:

1. Material supplied or workmanship performed by others in the process of installation.

2. Damage resulting from improper installation including installations on pools larger than the product rating.

3. Problems relating from failure to operate the product in accordance with recommended instructions contained in product’s operation manual.

4. Problems resulting from failure to maintain pool water chemistry in accordance with recommended levels in the products operation manual.

5. Problems resulting from tampering, accident, abuse, negligence, unauthorized repairs or alterations, fire, flood, lightning, freezing, external water, war, or acts of God.

6. Problems resulting from incorrectly sized pumps and flow rates.

7. Consumables: copper/silver electrodes and oxidiser cell plates are excluded.

The express limited warranty above constitutes the entire warranty of Watetech Services International with respect to its Enviroswim sanitising system and is in lieu of all other warranties expressed or implied, including warranties of merchantability or fitness for a particular purpose. In no event shall WSI be responsible for any consequential, special or incidental damages of any nature whatsoever. 

No wholesaler, agent, dealer, contractor, or other person is authorised to give any warranty on behalf of Watertech Services International. This warranty is void if the product has been altered in any way without the written consent of WSI.




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info@enviroswim.com
1300 888 457

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trade@enviroswim.com
1300 888 457

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POSTAL ADDRESS
Unit 1B,
17 Lawrence Drive,
Nerang, Qld
4211, Australia

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